Increased Customer Satisfaction and an improved
Customer Service Experience.
Today's customers are smart, connected and demanding. They hate to wait and want quality
customer service as soon as possible. Let's admit. Queues are boring.
They consume a lot of time, resources and often come with various overheads like
Reduced customer loyalty, Poor customer service experience,
is a simple and innovative
solution to a global problem. We have helped businesses and brands boost their Customer
Satisfaction and Profits by reducing the waiting time of their customers and streamlining
their customer service process.
Customers join the queue before-hand using their Smartphones or Computers or
Tablets. Our Mobile app is available for
Customers are notified as and when the queue gets shorter. This helps them
reach your premises right on time.
Once served by staff, customers provide an instant feedback of the service they
just received and connects every interaction to a feedback.
takes the pain away from
queuing. It gives your customers, a freedom to utilize their waiting time however they
like to. It allows your staff to get rid of queue and crowd management
overheads and focus comepletely on quality customer service.
It takes less than 5 minutes to setup any customer service queue. The
real time dashboard delivers the instant information about the current
queuing situation and helps you and your staff address any service specific bottlenecks
is a cost-effective, one-stop
solution for managing your Customer Flow, Feedback and Staff's productivity.
Start your 30 day FREE trial today!
Who is for?
is for any business,
institution or organization that provides Customer Service to their customers or end-users.
It's an excellent choice and a natural fit for all places that have queues and is a powerful
platform that has proven to ...
... boost staff's morale and increase their productivity at the Customer Service
Desk for Telecom Operators, Banks and Call centers.
... streamline the customer service process by getting information about customer's
needs even before they reach the service premises.
... reduce the waiting time for the patients at medical laboratory or to see a
doctor / nurse at health care center and get treated in as less time as possible.
... allow people do multiple things like pick up grocery or grab a cup of coffee
while still being in the queue, for example, at the hairstore in the mall.
For end-users or consumers or people who queue, this product is available in form of a mobile
application (for iOS and
which they can use to explore and secure a place in queue at all the nearby places that use
. Its also possible to use our web version of our app,
. To read more about the
Benefits of , click here.
What Our Customers Say About Us?
Qtip is working extremely well for us in store. It has led to much more
stream-lined process and is professional.
Jen, Store Manager, Sure Telecom, UK
The system is easy to learn and intutive. Our customers also liked the system and
its mobile queue.
Mika, Public Transport Office, Tampere
We are seeing a more streamlined process when serving customers. I would
say, at least 95% of customers like this service.
Edd, Retail Sales Manager, Sure Telecom, UK
It is a powerful platform and reduced our product’s time-to-market by more than a
year. Friendly team and good support.
Jouni, Smartvisio Group Ltd., Tampere
Streamline your customer service today!
30 day FREE trial | No credit card needed
is packed with powerful features that help you get the
most out of the system. The best part is that everything runs in the
cloud and no installation is required.
Know your customer. Get to know your customer prior to their
visit and provide them a more personal customer service.
Service pre-information. Streamline your customer service process
by asking service specific questions to the customer that help your staff understand
their needs beforehand.
Real time notifications. PUSH or SMS notifications sent in real
time keep your customers informed and helps them reach your service premises right on time.
Configurable feedback. Sometimes, one, two or three stars are not
enough for a feedback. Add questions to the feedback request that help you
understand your customer's perception of your brand.
Scheduled appointments. A brand new way of managing reserved
timeslots to meet your customers.
Real time analytics. Analyze your queuing situation in real time,
identify bottlenecks and take immediate action to improve service efficiencey and
API Support. Built with REST APIs, its very easy to integrate
to your own Mobile app, Website, Customer
register or any other system of your choice.
Boost Customer Satisfaction and Increase your profits!
30 day FREE trial | No credit card needed
Get in touch..
.. and let us know how we can help
We'd love to talk about taking your customer service to the next level