Qtip.Me: Future perfect digital queue management system

customers served

hours saved

Qtip.Me is human-centric, easy-to-use, 100% digital queue, customer service and feedback management tool that increases transparency of customer journey and improves customer satisfaction in queue!

Picture shows a close up of phone in hand. The phone screen shows a notification from QtipMe app
- which says that the queue got shorter. There are 5 people ahead of the ticket holder now.

Mobile ticketing and digital customer journey

Majority of customer journeys start in a digital environment. It makes a lot of sense for any business to be available for their customers where they are looking for an initial contact. Qtip.Me makes queuing a dynamic part of the customer service, offerring a seamless integration to your own website, mobile or enterprise apps.

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How mobile ticketing works

People waiting in line - showing how a customer journey starts and how mobile queuing can improve
this scensrio

Smart queuing system that saves time

For consumers, Qtip.Me makes the different phases of their customer journey transparent and keeps them informed about all relevant changes in real-time. They get to join the queue from where they are, using their own device and enjoy the freedom to utilize the waiting time however they want to.

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Find nearby places

Close up of a person
looking at time in his watch

Safe queuing in the new normal

A mobile app for queuing helps lower down the risks of spreading infection by removing the need to stay at the crowded waiting areas or touching a shared equipment. Businesses that take a positive step to adapt digital queuing technologies like Qtip.Me, will build better customer trust and engagement in the new normal.

Customer safety

Latest COVID-19 updates

a lady sitting at her work place - checking the notifications she has on her phone

Why is it easy to queue?

No one likes to be stuck in a slow moving queue. A mobile queuing system like Qtip.Me takes the pain away from queuing, promotes better utilization of waiting time and helps businesses make huge savings in their operational costs. Qtip.Me is a safe and sustainable one-stop solution for managing pre and post customer service engagement with your customers. Below is the list of features that help us to stand out from other similar systems in the market.

Consumer

Business

Mobile & remote queuing

Let your customers know that you value their time by giving them a freedom to join the queue remotely, even before they are at your store or business premises.

Instant notifications

We send real-time notifications to keep your customers up-to-date with their position in the queue. This helps them plan their visit to the service desk right before their turn.

Real time statistics

Use the real time queuing data for real time problem solving, learning customer's habits and reducing gap between customer expectations their actual experience with your brand.

Human centric queuing

Qtip.Me focuses on being transparent, safe and one-stop solution for customer service. After all, your customers are more than just a queuing number for your business.

Accessibility support

All our applications are aimed to answer to accessibility adjustments and we plan to achieve this by adhering to WCAG 3.0 guidelines and having support for screen readers (expected: Q2-2021)

Scheduled appointments

Our system makes it easy to switch between regular queuing and scheduled appointments, thereby ensuring customer service continuity during special circumstances.

Automated feedback

Receive instant feedback from your customers about how they value your brand and the quality of customer service they just received. Use this data for analyzing what works and what needs improvement.

API support

Integrate our system to your website, mobile app, customer register or any other system of your choice and ensure single point of access for your customers and staff.

Remote queuing

application screenshot that shows nearby places

Join queue from where you are and utilize the waiting time however you want to. We use your current location to show you the list of supported customers service locations around you.

Real time notifications

application screenshot that shows a push notification in a dialog

Stay up-to-date with regular notifications that are sent in real time as and when the queue gets shorter. Use these notifications to plan your visit right before it's your turn to be served.

Instant feedback

application screenshot that shows a feedback window

Provide feedback about the quality of customer service and help businesses reduce the gap between customer expectation and the actual customer experience.

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Multiple ways to join a queue

Join the queue from wherever you are and using your own device. Download our app for iOS, Android or then use your smart device's web browser. It's also possible to join the queue using the Walk-in kiosks available at the business premises.

App for iPhone

Download from Apple store

App for Android

Get it from Google Play

Visit our web app

Use any modern web-browser

Walk-in kiosk

Includes paper ticket support

Other supported devices

Who is Qtip.Me for?

It is a natural fit for all places that have queues.

Qtip.Me is a powerful platform that helps implement sustainable customer service solutions and makes it possible to meet customer's needs even before meeting them. It has a proven track record in:

Streamlining customer service processes
Improving customer satisfaction
Reducing waiting time for customers in queue
Boosting staff morale
Reducing unnecessary costs in operational expenses

Qtip.Me is for everyone who wants to queue safely and it works well for any business, institution or organization that provides any type of customer service to its customers. Whether its a barber or a bank, hospital, call centers, citizen service desk, retail shop, telecom store, restaurant or even a government office - is easy to start, easy to scale-up, and a one-stop solution to manage the whole customer service lifecycle.

Benefits of using

What our customers say about Qtip.Me?

Read the latest testimonials about our product from our customers.

Jen

Store Manager, Sure Telecom, UK

Qtip is working extremely well for us in store. It has led to much more stream-lined process and is professional.

Mika

Public Transport Office, Tampere

The system is easy to learn and intutive. Our customers also liked the system and its mobile queue.

Jouni

Smart Visio Group, Tampere

It is a powerful platform and reduced our product’s time-to-market by more than a year. Friendly team and good support.

Edd

Store Manager, Sure Telecom, UK

We are seeing a more streamlined process when serving customers. I would say, at least 95% of customers like this service.

Pricing

Our prices are simple, transparent and they suit businesses of all sizes. Plus, we offer you a free trial for 30 days, which can be extended for up to 90 days and during which you can cancel anytime, without any payment obligations.

Basic

€ per month

One queue per location

1500 tickets per month

3 staff accounts per location

24/5 email support

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Standard

149

€ per month

Three queues per location

3600 tickets per month

9 staff accounts per location

24/5 email support

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Premium

349

€ per month

Seven queues per location

Unlimited tickets per month

21 staff accounts per location

24/7 email support

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Enterprise

Contact Sales

On-premises or dedicated

24/7 priority support

Easy integration to multiple apps

Customize^** based on your needs

Get in touch

Know more

Compare plans

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**Customizations are subject to additional charges, usually determined based on the actual efforts of the development team.